This blog post did not end up at all where I expected it too, thank goodness I have writing to help me get my thoughts straight.
Amazon is that company you love to hate right? Some things they do blindingly well (You can’t beat their selection, the Kindle is awesome and let’s here it for Subscribe and Save). Then there are those things that they fumble.
Have you heard of Amazon Mom? It is a savings program targeted at families with young children. The discounts can be significant plus, regular shipments of necessary items can show up on your door step with just one click? Awesome. Where was this 11 years ago when I was digging the least milk stained clothes out of the laundry so I could schlep to warehouse stores for diapers and wipes?
Despite the fact that we are long past diapers, wipes and formula, I still purchase one product regularly via Amazon Mom. The pediatrician, she tells me it is about biology, and that he’ll grow out of it. But, for me, it s about precious sleep and not having to change wet, smelly sheets in the middle of the night.
Amazon recently sent an email announcing changes to the Amazon Mom program. For me, my 15% savings via Amazon Mom will go away because I didn’t join Amazon Prime. Small problem, I AM a member of Amazon Prime. My membership is subordinate to my husband’s primary Prime membership. We share the same physical address and everything I emailed customer service and was told “sorry, you have to join Prime to retain the savings.” Really Amazon, Really?
I’ll admit, I love Prime. Two day free shipping is a wonderful thing and moderately priced overnight shipping has come in handy a time or two as well. But really, the benefits such as free streaming don’t matter because we share the same geographical space and even the same electronic devices. There is just no point to having two accounts.
I emailed my concerns to customer service and explained that I would simply sign my husband up for Amazon Mom and because I do 95% of the purchasing, all the emails detailing specials etc. would be electronically round filed. Their loss. The reply was professional, but non-committal except to say that they weren’t currently accepting new Amazon Mom memberships and the program would reopen late winter.
As I write this, I’m it occurs to me that my complaint is kind of lame. Amazon is after all a business trying to make money and ultimately what it comes down to is that I’m only peripherally a member of the target audience for this program.
Ever have a temper tantrum about something and upon further reflection realize maybe you were wrong? Yeah, I’m 43 and still learning it isn’t all about me <grin>. I guess I’ll have to be grateful that I was able to get the discount for as long as I have.