An Open Letter to the Market Basket Board of Directors

WeAreMarketBasketDear Market Basket Board of Directors:

I’ve been a loyal Market Basket customer for the last eight years. I shop Market Basket because the prices are low, the employees are friendly and the selection is decent.

I can get 90% of my groceries at Market Basket. My daughter has food allergies so there are some specialty items I must purchase at Shaw’s or Hannaford’s (although I’m thrilled that Market Basket is adding more of these items each month). I’m in the other stores a couple times a month. I know their prices are higher on things I buy every week. I know their employees are nice, but they aren’t as friendly as those that work at Market Basket. Sure, it would be easier, to do all my shopping in one place, but I am loyal to Market Basket.

I recognize that companies are in business to make money and that the grocery business has a very low margin, but I want to do business with companies who care about me as a customer and companies that treat their employees fairly and with respect. Up until now, Market Basket has been that company. It is a profitable and successful business. Why mess with a good thing?

The Demoulas family has been fighting about the stores for decades. It’s time to end the feud and truly focus on the success of the business. I am in awe of the employees working together for the greater good of the company. Look at what they’ve accomplished working together, perhaps it’s time to take a page from their book.  I stand with the employees and management and encourage you to work with them to resolve this issue and resolve it quickly.

I want my Market Basket back.

Sincerely,

Lee
Regular customer of Market Basket Store #35

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